Tag Archives: advice

Make your Feeds Great Again – with our January sale

If your social media feeds aren’t as viral as you’d like, we can help – and there’s 20% off social media training until the end of February! Small businesses can thrive on social media, but you have to understand how Facebook and Twitter work to get the most out of them. It’s easy to do, […]

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How to complain about press coverage of… your court case

So you’ve been caught doing something you shouldn’t have, been arrested and now it’s time to face the music. But you’re not fussed on the world knowing your business. Lately, I’ve had a few complaints from people who’ve appeared in court and aren’t happy their case has been written about. So what can you do?

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Crisis on Facebook: knives & pitchforks

Restaurant complaint that sparked a Facebook crisis

Crisis communications can be a nightmare for small businesses who use social media. In the past month I’ve seen two Manx cases where firms should have thought twice before posting – but then climbed down, deleting the posts and pretending they never happened. Why is that so bad?

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